Methodology COSS - The Cloud Partner

The Codetech Outsourcing Service & Solutions – COSS

We have a distinctive 5-phase methodology to ensure your outsourcing success. Irrespective of where you are in the program lifecycle we can cater to your requirements. Depending on your needs we can manage a part or the entire program life cycle.

We have a holistic approach that goes beyond mere cost savings for your company.

Phase 1 – Feasibility Study

This is not just understanding your stated needs, but carrying our analysis beyond that to provide solutions to enhance your business. It is our experience that customers tend to underestimate the extent and nature of work that can be outsourced. We conduct a comprehensive study of the processes involved and give our input on the “outsourceable” components of your business. An outsourcing strategy is devised that will fulfil immediate requirements, or if you choose can be carried even further to provide solutions to expand and increase your business.

Phase 2 – Technical Assessment

Post formal agreement, we

Infrastructure Assessment
Infrastructure Implementation & Migration
Program Management
IT Service Management
Systems Automation
Information Assurance Services
Enterprise Computing
End-User Computing

This will clearly define parameters of quality, productivity, turn around time (TAT), and cost efficiency. This is a point where customers realize the enormous potential of outsourcing when they see the value that is created.

Phase 3 - Transition Management

We have a defined process in place to ensure flawless performance during the critical phase of migrating customer processes to offshore locations. The challenges in this stage are different from actual execution. Defining of Service Level Agreements (SLAs), which commit to mutually agreed upon levels of quality and productivity, and schedules, the finalization of the contract, and the facilitation of customer visits, if required, are carried out during this stage.

Phase 4 - Program Management

We supervise the program to ensure the smooth functioning of operations and that agreed upon parameters of quality, productivity, and turn around time is met. Primarily the objective of this stage is to consistently meet expectations. In case there is a failure to meet your expectations we have a Risk Management process in place to address the problem and not only course correct & improve the situation, but also exceed your expectations.

Phase 5 - Client Relationship Management

Through this 5-phase process our endeavour is to build long-term partnerships with our customers. We strive to create real value which will impact not only our customers business but also generate tangible benefits.

If you are looking at outsourcing, please fill in our inquiry form. We will either drop you a mail or contact by phone, depending on you contact mode preference, within 24 hours or latest by the next working day.

You are welcome to get in touch with us to find out more.

Through this 5-phase process our endeavour is to build long-term partnerships with our customers. We strive to create real value which will impact not only our customers business but also generate tangible benefits.

If you are looking at outsourcing, please fill in our inquiry form. We will either drop you a mail or contact by phone, depending on you contact mode preference, within 24 hours or latest by the next working day.

You are welcome to get in touch with us to find out more.

Other Related Products